Shipping Policy

At Oak & Teak, we specialize in home decor furniture, offering nationwide doorstep delivery service. All our items are shipped from Lahore. Please note that the purchase price of our products does not include delivery charges. Therefore, we kindly request your delivery details to provide an accurate quote for delivery charges.

Shipping and handling

At Oak & Teak, we take care of shipping and handling logistics on behalf of our customers, coordinating with appropriate freight companies nationwide. Our doorstep delivery service ensures convenience for our customers.

However, if you prefer to use your own logistics provider, please note that Oak & Teak cannot be held responsible for any damage that may occur during transportation.

Time before delivery

Given the unique nature of our products, we conduct inspections on available in-stock items once an order is placed. Therefore, we kindly request 3 to 4 business days before delivery initiation. For made-to-order items, production typically takes 7 to 8 weeks, although this timeframe may vary depending on the size of the order. Delivery will be initiated upon completion of production.

Delivery
Once the order is placed and the items have been inspected, arrangements will be made for delivery. The number of personnel for delivery is chosen in accordance with the size of the order, and the delivery charges are quoted accordingly. Typically, we contact the customer prior to delivery to coordinate the process smoothly. Upon receiving the delivery, we kindly ask customers to sign the delivery challan as acknowledgment.

Our delivery charges include delivery to the ground floor. Please note that our delivery service does not cover delivery to upper levels, unboxing, or assembly of the items delivered, nor does it include removal of old furniture. If you wish to avail yourself of these services, additional fees can be negotiated and applied. In the event of a failed first delivery attempt due to the customer not being available at the scheduled time, re-delivery will result in additional charges.

Warehouse charges

For made-to-order items, once your order is ready and you are informed, you are entitled to make payment within two weeks. Any delay in payment beyond this period will result in your order being sent to the warehouse, incurring holding charges. The amount of these charges depends on the size of the order.